Privacy Policy

Pharmacy Weight Loss Prestatyn | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Prestatyn collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Prestatyn is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Prestatyn and across the UK. We act as the Data Controller for all personal information you provide to us.

2. What Data We Collect

When you use our services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and other clinical data necessary for safe prescribing.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and website usage information collected automatically when you visit our site.

3. How We Use Your Data

We use your personal and health information to:

• Assess your suitability for weight loss treatment and process your consultation safely.
• Enable our pharmacist to review, approve, and dispense your prescription.
• Arrange delivery of your medication, which is dispatched within 1 working day of pharmacist approval.
• Communicate with you about your order, treatment, or any clinical concerns.
• Comply with our legal and regulatory obligations as a GPhC-registered pharmacy.
• Maintain accurate clinical records as required by UK pharmacy law.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (a special category lawful basis under UK GDPR Article 9).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytics cookies: Help us understand site traffic and improve our services. These may be provided by third-party tools such as Google Analytics.
• Preference cookies: Remember your settings and choices for a more personalised experience.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to any third parties. We may share your information only in the following limited circumstances:

• Delivery providers: Sufficient details are shared with our courier to fulfil your order.
• Payment processors: Securely handle your payment information on our behalf.
• Regulatory bodies: Where required by law, we may share information with the GPhC, NHS bodies, or other authorities.
• Other healthcare professionals: Where clinically necessary and with your knowledge, relevant health information may be shared with your GP or treating clinician.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and health records for a minimum of eight years in line with NHS and GPhC guidance for adult patients. After this period, data is securely deleted or anonymised.

7. Your Privacy Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to or restrict certain types of processing, and request that your data be transferred to another provider where technically feasible.

Please note that some requests may be limited where we are required by law to retain clinical records. We will always explain clearly if this applies to your request.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information has been handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009
Pharmacy Weight Loss Prestatyn | GPhC No. 9012511